Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Our products are made of the highest quality copper material plated with real gold, which is absolutely safe and quality guaranteed.
Our stone type is cubic zirconia, which is an excellent substitute for natural gemstones because it is more resistant to scratches in daily wear. Unlike natural gemstones mined from the earth using large machinery, explosives and unsafe working conditions, laboratory-made sapphires have been developed to have optical properties that are more durable than diamonds, while maintaining ethical standards to protect our environment.
No, our jewelry will never turn your skin green. The quality has been verified by International Institution SGS.
We do not recommend that you wear jewelry when taking a bath. Jewelry requires daily care, so try not to touch the water.
Jewelry should be stored in a dry and dust-free place. If your jewelry is infrequently used, please keep it in the included dust bag. If your climate is humid, please put a small packet of desiccant crystals in the storage area. Avoid storing jewelry with rubber products. When using cologne, perfume or other chemical products, be sure to remove the jewelry.
We have a strict quality inspection process to ensure the quality of all our jewelry. If you take good care of your jewelry, the plating will not fade. In case there is a problem with your jewelry, please contact our customer service immediately so that we can solve the problem for you.
ORDERS & PAYMENT
If you find an order error after receiving the order confirmation email, please send an email to firstname.lastname@example.org. If it is outside of working hours, please provide us with a clear and detailed message, which includes your name, phone number and order number (if any).
If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card in 24 hours or payment method. If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.
We accept PayPal Express, PayPal Credit, and all major credit cards.
We take security very seriously and do not process any of your payment information ourselves. All payment related matters on Iceremix are handled by PayPal and credit card company.
We are fully committed to protecting your privacy. We will not disclose information about our customers or visitors unless it is part of providing services to you. Arrange for the product to be sent to you for credit and other security checks, and for the purpose of customer research and analysis, or with your express permission.
DELIVERY AND RETURNS
We provide free standard shipping worldwide. Standard (7-10 working days)-free; International Standard (7-20 working days)-free; DHL (3-5 working days)-$15.00 (free for more than $160).
The package may be returned for the following reasons: One kind. Wrong or incomplete address b. Invalid phone number C. Undeliverable Please contact the shipping company for more information, or you can contact us so that we can help you.
Delivery time = processing time + shipping time The processing time of each product is different. Some popular styles can be shipped within 24 hours, while engraving or custom orders may take 3 to 10 working days. The shipping time depends on the shipping method you choose. For more information, please check shipping and delivery.
You do not need to pay any consumption tax. However, you may need to pay the customs duties yourself.
Don't worry, we promise to provide a simple 15-day return policy. If you don't like the jewelry after receiving the packaging, just return the unused jewelry in its original packaging. After accepting your return, the refund will be returned to your original account. Any promotional gifts must also be returned together with your returned items.