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In recent affairs regarding the worldwide spread of COVID-19, a widespread of airlines have ceased to cancel operations in various countries and regions. In addition to this, you may see delays in orders due to slower logistics and increased customs security checks. Due to these circumstances, please allow more travel time than the ETA stated in our shipping policy. (approx. 15-20 days)

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

SHIPPING FEE:

The time frame of an order delivery is divided into two parts:

Processing time + Shipping time

ORDER PROCESSING: 1-5 working days.

For United States Mainland customers:

USPS: cost FREE for orders over $59.99, otherwise $7.99 USD. Shipping Time 7-12 working days.
FEDEX: Cost $30 USD, Shipping Time 3-7 working days.

For Rest of the United States customers:

Standard Shipping: Cost $7.99 USD, FREE shipping on orders over $59.99. Shipping Time 20-30 working days.

For Canada customers:

Standard Shipping: Cost $9.99 USD, FREE shipping on orders over $59.99. Shipping Time 10-20 working days.
FEDEX: Cost $30 USD, Shipping Time 7-15 working days.

For France, Germany, Italy, Portugal, Spain, United Kingdom, Andorra, Belgium, Luxembourg, Netherlands, Austria customers:

Standard Shipping: Cost $7.99 USD, FREE shipping on orders over $59.99. Shipping Time 10-15 working days.
FEDEX: Cost $28 USD, Shipping Time 7-12 working days.

For Australia and New Zealand customers:

Standard Shipping: Cost $6.99 USD, FREE shipping on orders over $59.99. Shipping Time 6-15 working days.

For Malaysia, Japan, Singapore, South Korea, Taiwan customers:

FEDEX: Cost $28 USD, Shipping Time 7-12 working days.

Rest of World:

Standard Shipping: FREE shipping on orders over $99.00 otherwise $15.99 USD. Shipping Time 20-30 working days.

Note:

Shipping times are estimates quoted by our courier companies, so ICEREMIX cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that ICEREMIX will do our best to limit any inconveniences that may arise.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@iceremix.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@iceremix.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.